Privacy Policy

Scope and responsibilities

OpenWork is an internal business management tool personally developed and technically maintained by the owner of the participating businesses for authorized employees. No single company has currently been designated to operate OpenWork for all participating businesses. Each company is responsible for the processing of data relating to its own business. Sharing the software does not change ownership of the companies' businesses or assets.

The Meta app currently identified on this page, OpenWork (App ID: 2339176196913275), is owned by the Business Portfolio of 螞蟻環球貿易有限公司 / ANTGLOBAL TRADE LIMITED and is used for that company's authorized WhatsApp integration. That company is responsible for its own customer communications and related business data. Ownership of this Meta app does not make it the operator of the entire OpenWork system or of other companies' businesses. Before other companies are connected, their full names, integration scope and respective responsibilities must be disclosed.

The developer and technical maintainer is authorized by each company to handle system access management and personal information requests on that company's behalf, using the shared contact address facebook@antglobal.trade. In this policy, “we” means the company relevant to the business relationship and the personnel authorized to act on its behalf. It does not mean all participating companies may access each other's data. OpenWork does not offer public registration.

Information we handle and why

Employee information includes login accounts, identity, roles, permissions, work records and security audit information, used for authentication, collaboration, access management and security. Business information may include customer or contact names, phone numbers, email addresses, orders, service records and other information entered by authorized employees or received from configured business systems, used to conduct business and address customer requests.

For WhatsApp integrations, we may handle contact display names, phone numbers, message text, message types and identifiers, timestamps, sending and delivery status, and conversation assignment and handling records to provide customer service and follow up on communications. The current text conversation feature does not automatically import mobile chat history; unsupported message types may be represented only by a type description and message identifier.

We also handle technical identifiers and credentials needed to connect to Meta and other business systems. Credentials are used for authorized API access, stored encrypted, and are not displayed as routine employee chat content.

Optional AI assistance

When an employee requests a WhatsApp translation or reply draft, selected text, up to 12 recent conversation messages, and system identifiers associating the request may be sent through the organization's configured AI gateway to the relevant provider to generate a translation or suggested reply. AI requests and results may be retained in operational records.

Employees review, edit and actively send AI drafts; generating a draft does not automatically send a reply. AI processing is subject to the selected provider's terms and configuration. Contact us for information about the providers used for your business relationship.

Access, service providers and transfers

We restrict access through organization scope, roles and phone-number membership permissions. Authorized employees should process information only for work purposes. Using a shared ERP does not mean every affiliated-company employee can view all information.

To deliver services, relevant information may be processed by Meta / WhatsApp, infrastructure providers, and authorized business integrations or AI services. Processing locations may be outside your country or region. We arrange access and transfers based on the actual business purpose, authorization and applicable requirements. We may also disclose information as necessary to meet legal obligations, respond to lawful requests, or protect the system and affected individuals.

Retention and security

We retain information for business services, internal administration, security audits and applicable retention obligations, and assess removal based on requests and the circumstances. Retention varies by information type; WhatsApp conversations currently have no uniform automatic expiry period. Backups and records subject to retention obligations may not be deleted at the same time as online information.

We use access controls, credential encryption, API signature verification and auditing to reduce unauthorized access risks, but no system can guarantee absolute security. Do not send passwords, access tokens or app secrets through ordinary messages or deletion requests.

Your choices and contact

To ask about, access, correct or request deletion of information relating to you, or to raise a privacy question, contact facebook@antglobal.trade. We will review your request after verifying the necessary identity and scope, and explain any information that must be retained and why. Available rights and limitations depend on applicable law and the business relationship.

See our data deletion instructions for how to submit a request. Revoking Meta access does not automatically remove information already stored in OpenWork. We will update this page and its date when the policy changes.